Pinellas/Pasco:
727-524-2210
Hillsborough:
813-968-8472
Orlando:
407-982-7298
Bradenton/Sarasota:
941-702-4410
Miami:
305-558-9220
Jacksonville:
904-660-0800

Sub-Zero Repair » Warranty

Residential Limited Warranty for Sub-Zero Repair

High-End Service Warranty on Service:

COD customers will enjoy a 1-year labor warranty and a lifetime warranty on parts. All appliances over 15 years or older will only carry a 90 day labor and 1-year parts warranty. 

Factory Warranty Information

FOR RESIDENTIAL USE - FULL TWO-YEAR WARRANTY*

For two years from the date of original installation, this Sub-Zero product warranty covers all parts and labor to repair or replace, under normal residential use, any part of the product that proves to be defective in materials or workmanship. All service provided by Sub-Zero under the above warranty must be performed by Sub-Zero factory-certified service, unless otherwise specified by Sub-Zero Inc. Service will be provided during normal business hours.

FULL FIVE-YEAR SEALED SYSTEM WARRANTY

For five years from the date of original installation, this Sub-Zero product warranty covers all parts and labor to repair or replace, under normal residential use, these parts that prove to be defective in materials or workmanship: compressor, condenser, evaporator, dryer and all connecting tubing. All service provided by Sub-Zero under the above warranty must be performed by Sub-Zero factory-certified service, unless otherwise specified by Sub-Zero Inc. Service will be provided during normal business hours.

LIMITED 12-YEAR SEALED SYSTEM WARRANTY

For 12 years from the date of original installation, Sub-Zero will repair or replace the following parts that prove to be defective in materials or workmanship: compressor, condenser, evaporator, dryer and all connecting tubing. If the owner uses Sub-Zero factory-certified service, the service provider will repair or replace these parts with the owner paying for all other costs, including labor. If the owner uses non-certified service, the owner must contact Sub-Zero Inc. (using the information below) to receive repaired or replacement parts. Sub-Zero will not reimburse the owner for parts purchased from noncertified service or other sources.

TERMS APPLICABLE TO EACH WARRANTY

The warranty applies only to products installed for normal residential use. The warranty applies only to products installed in any one of the 50 states of the United States, the District of Columbia, or the 10 provinces of Canada. This warranty does not cover any parts or labor to correct any defect caused by negligence, accident or improper use, maintenance, installation, service or repair.

THE REMEDIES DESCRIBED ABOVE FOR EACH WARRANTY ARE THE ONLY ONES THAT SUB-ZERO INC. WILL PROVIDE, EITHER UNDER THIS WARRANTY OR UNDER ANY WARRANTY ARISING BY OPERATION OF LAW. SUB-ZERO INC. WILL NOT BE RESPONSIBLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING FROM THE BREACH OF THIS WARRANTY OR ANY OTHER WARRANTY, WHETHER EXPRESSED, IMPLIED OR STATUTORY.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other legal rights that vary from state to state.

To receive parts and/or service and the name of the Sub-Zero factory-certified service nearest you, contact Sub-Zero Inc., P.O. Box 44848, Madison, WI 53744; check the contact and support section of our website, subzero.com; email us at customerservice@subzero.com or call 800-222-7820.

*Stainless steel (doors, panels, handles, product frames and interior surfaces) are covered by a limited 60-day parts and labor warranty for cosmetic defects.

*Replacement water filters and air purification cartridges are not covered by the product warranty.

*There will be no cosmetic warranties on parts replaced or serviced.