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Blog » Our Service, Our Guarantee

Our Service, Our Guarantee

Our Service, Our Guarantee

               Sub-Zero and Wolf customers are treated with first-class service. High-End Service extends that level of customer service to the Florida market by affiliating with the Sub-Zero Wolf Factory as a Premier Partner. This partnership enables High-End Service to increase our first call completes, provide factory certified service and enhanced warranty coverage.

One of the best performance metrics in the service industry is first call completes. Completing the service call on our first time out to our customer’s home is our goal. The first step High-End Service takes to increase the odds of doing such is employing a fantastic staff. Our technicians receive continuous education in order to have the most relevant and current information regarding all Sub-Zero and Wolf products. The next step is equipping our technician’s trucks with consignment inventory. This inventory, of about 300 parts, consists of frequently used items and materials. More unique appliance repair issues will be diagnosed and parts will be ordered that same day. We work closely with our Florida parts distributers to have parts in as quickly as possible. High-End Service has mastered the craft of appliance service with over 50 years of experience, you can trust that we will do everything in our power to provide the absolute most convenient factory certified service for Sub-Zero and Wolf products.

High-End Service is a Sub-Zero and Wolf Premier Partner. Our technicians are constantly receiving the latest and greatest training from the factory. Sub-Zero Wolf invites our technicians to their factory in Madison, Wisconsin to be trained by the experts. They are given factory tours and hands on experience with new appliance launches. They also receive training in any requested area of weakness and attend meetings regarding how to better serve Sub-Zero Wolf customers. This opportunity is unrivaled by our competitors.

Sub-Zero Wolf Customer service is truly first-class. High-End Service extends this level of customer service by only using authentic, OE, Sub-Zero and Wolf parts. High-End Service has a lifetime warranty on any parts replaced by our company and a one-year labor warranty. Our goal is to give our customers complete confidence that their Sub-Zero and Wolf products will be repaired promptly and conveniently while respecting our customers homes.

High-End Service’s Premier Partnership with Sub-Zero Wolf increases our first call completes, allows us to proudly brand our technicians as factory certified and the confidence to offer enhanced warranties on the service we provide. High-End Service provides the best customer service in the business. We are capable of doing so with the help from the Sub-Zero Wolf Factory. Don’t hesitate to call us for routine condenser cleanings, warranty work, or the diagnoses and repair of your Sub-Zero Wolf appliances. 

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