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813-968-8472
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Blog » The Future of High-End Service

The Future of High-End Service

The Future of High-End Service
Where we are and where we are going.

 

High-End Service Vision and Mission

High-End Service’s main goal is to service the customers of Sub-Zero and Wolf products, ensuring that we can deliver the same level of customer service and satisfaction that owners of these appliances are accustom to and deserve!

Future Expansion

High-End Service is currently undergoing expansion through the Florida State, with our most recent developments in the Jacksonville area. Our next move will be to provide service in Naples. This expansion of territory will make us the largest Sub-Zero and Wolf Factory Certified Service company in the country.

Our Team

While our customers are always a priority, we are making it concentrating a lot on improving our employee’s quality of life. This will have an indirect correlation with the level of customer service we, as a company, will be able to provide to our end user. We are actively seeking mastery, autonomy and purpose to enrich the lives of our employees.

Factory-Certified Technicians

Handpicked, rigorously screened with background checks and trained by Sub-Zero and Wolf at their facilities, our factory-trained technicians are independent professionals who are the best in their field. Their demanding performance standards cover product maintenance, diagnostics, repairs and customer relations.

Caring & Considerate

Our knowledgeable and experienced staff truly cares about you and your appliance repair needs. Our customers are the number one priority at our company, which drives us to provide excellent one-on-one customer service.

You will appreciate our commitment to providing you with the best in white-glove service. During our time in your home, we go out of our way to minimize disruption to your household and your busy schedule. Call the Professionals: Sub-Zero, Wolf, Asko and Broan are specialty products, your technician is specially trained to provide you a faster resolution to your appliance needs.

High-End Service has primarily serviced the Hillsborough, Pinellas, and Pasco areas. However, We have recently been developing our market in a much wider region. We first started expanding into Bradenton and Sarasota, then, subsequently, moved into the Orlando market. As demand rises we are hiring additional technicians for these areas. Our most recent hire in Orlanda is George - a technician with 20 years of exclusive Sub-Zero and Wolf appliance repair with outstanding customer service skills. We are truly thrilled to have him onboard.

As many of our customers know already, we have acquired Kenco. Services of Miami. This move alone have increased our business by 150%. Not only has our tech force increase dramatically, but we also acquired fantastic staff members in the office in Miami. We were able to increase the wages, healthcare, and benefits for the staff in the south. 

More recently we have been green lit for expansion into the Jacksonville area. We are lucky to be able to operate from a central location and simply ship parts directly to the technicians homes. This allows us to offer satellite service in remote areas. One of our Miami technicians is transferring to this area, accompanied by another experienced technician new to our team. However, we are currently looking for additional staff members in the Jacksonville and Miami areas, so please check out our ZipRecruiter page for more information. 

These are exciting times and this expansion will allow us to be the largest Factory Certified Sub-Zero and Wolf appliance repair company in the country. We are also looking into fulfilling the demand for appliance service in Naples, FL. so stay tuned for more information in the future regarding that. 

We are also shifting focus onto providing more for our employees. It is our goal to increase their well-being and improving the atmosphere within the company to really encourage productivity and overall enjoyment. We are always looking for quality staff members and if you're interesting in being apart of this fantastic and dynamic environment check out our Careers Page for more information. 

There is no doubt there are big changes underway and we are ready for it! Give us the opportunity to service your appliance needs and I will ensure you won't regret it. We strive to meet and exceed rigorous standards placed upon us by, our partners, Sub-Zero and Wolf. 

 

 

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